Here are a list of answers to frequently asked questions. We hope that they are helpful.
Is there a minimum order?
Yes we have a minimum order of 20 items in most cases. If this is different for a particular design it will say so on it's webpage on this site.
Can you provide bespoke stationery?
Yes we are happy to do so and will come and see you or talk to you over the phone about your ideas. There will be a design fee which will vary according to the amount of work involved. This will be discussed with you at the outset and agreed before any work commences.
Do you provide envelopes?
Yes all of our stationery comes with appropriate (blank) envelopes included in the cost with the exception of some RSVP envelopes and in some cases you can choose between different finishes.
Can you provide stationery in the colour of my choice?
In most cases yes we can, details such as ribbons, bows, coloured paper and printed text etc. can all be changed. It should state in the details of each range if colours are variable; if you are unsure, please ask on our contact page.
How will my stationery be delivered?
We usually send our stationery first class signed for. However, if you require a different kind of postage please contact us and let us know. If you are local, it is also possible for you to collect the stationery directly from us.
How many cards do I need to order?
We recommend that you order 10% over your estimated total to cover any errors in writing names, or extra guests that you suddenly realise you should have invited etc.
What information should I include on my wedding invitations?
This varies according to whether you are sending out day or evening invitations. However, the following is a simple guide to the essential information included on a wedding invitation:
Name of bride’s parents or the hosts of the wedding
First Name and surname of bridegroom
Date (day, month and year) of the wedding
Location of the wedding
Time of the wedding ceremony
Time of the reception
RSVP date
Other extra information you may wish to include:
Directions
A gift list
Accommodation information
Transport information
Dietary survey
Dress code
Will I receive a proof of my wedding stationery insert with all the above information on?
Yes, draft artwork will be emailed to you as a pdf and nothing goes to print until you are totally happy.
How do I pay?
Payment is by PayPal or bank transfer (whichever you prefer). Payments can be in full or if your order is worth more than £80, you can pay a £40 deposit (£50 if the order is over £100).
How long will my order take to be made and delivered?
Usually it takes around 4 – 6 weeks to complete an order from the day the deposit or payment is made, to the day that you receive your cards and/or favours. This of course may vary if the order is particularly large, or indeed smaller than average. If you are on a tight time schedule we can in some cases speed up the process but this may incur a rush fee.
When should I order my Save the Date cards?
We recommend at least 9-10 months before your wedding date to ensure that people know well in advance before booking family holidays etc.
Who can I call for help and advice?
Feel free to call us between 9am and 5pm on Mondays to Fridays and we will be glad to advise you on any issues you may have with your wedding stationery and favours. Our number is:
07902 586993
